Role: Instructional Designer
Duration: 10 months 
Location: Primarily Onsite - Richmond, VA

We are seeking an experienced Instructional Designer to develop and implement a comprehensive training program for our client,. The ideal candidate will design instructional materials, e-learning modules, interactive guides, and scenario-based training to support end-user readiness. This individual will also be responsible for developing assessment tools and KPIs to measure training effectiveness while ensuring alignment with project schedule, scope, and budget.

Key-skills: Instructional Design, Curriculum Development, E-learning Modules, Scenario-based Training, Camtasia, SnagIT, Microsoft 365, Call Center Operations, Billing Operations, Quality Assurance, Utilities Industry, Water and Gas, Microsoft Office Suite, Microsoft Teams, Microsoft Forms, Training KPIs, Assessment Development, Interactive Guides, Training Program Implementation, Operational Readiness, Cross-functional Collaboration
Responsibilities:

• Develop comprehensive training programs and content
• Design e-learning modules, instructional guides, and interactive presentations
• Create scenario-based training and simulations
• Develop assessments and performance KPIs
• Ensure training supports end-user readiness
• Collaborate with cross-functional teams to maintain scope, schedule, and budget

Requirements:

• 7+ years of experience in instructional design and large-scale training programs
• Strong background in curriculum development
• Expertise in e-learning design and development tools
• Preferred tools: Camtasia, SnagIT, Microsoft 365
• 7+ years in training and QA within call center or billing operations (preferred)
• 5+ years of operational experience in utilities (water, gas) or similar industries (preferred)
• Strong interpersonal skills, approachable, good listener, with a sense of humor
• Intermediate to expert-level proficiency in Microsoft Office Suite, Teams, and Forms